Sex Doll FAQ
Find practical answers about choosing, receiving, cleaning and caring for adult dolls and related products. Product specifications and fulfillment details vary, so the individual product page remains the controlling source for an order.
What does CYT Sex Doll sell?
CYT Sex Doll offers anime-inspired sex dolls, torso dolls, onaholes, male masturbators, furry and futa designs, accessories, and selected artist collaborations. All products are intended for adults only.
Are these products for adults only?
Yes. This website and its products are intended only for adults who are legally permitted to purchase adult products where they live. Customers are responsible for checking local requirements before ordering.
What is the difference between silicone and TPE?
Silicone generally offers strong shape retention and fine surface detail. TPE is often softer and more flexible, but may require more careful storage and maintenance. Firmness, weight and care instructions vary by model, so check the specifications on the product page.
How do I choose the right product?
Compare material, dimensions, weight, storage space, cleaning access, intended use and budget. Compact onaholes are easier to handle and store; torso dolls add body realism without the size of a full doll; larger figures require more lifting and storage planning. Use our anime sex doll buying guide for a step-by-step pre-purchase checklist.
Do you ship to the United States and Canada?
Eligible products can be shipped to the United States and Canada. Availability, processing and transit time depend on the product, fulfillment location, destination and carrier. Review the product page and Shipping Policy before ordering.
Is the packaging discreet?
Eligible orders use plain outer packaging without explicit product imagery on the outside. Shipping labels still contain the information required by the carrier and, where applicable, customs authorities.
How long does delivery take?
Processing time and carrier transit time are separate. Use the estimate shown for the specific product and fulfillment route. Customs, remote destinations, holidays, weather and carrier conditions can extend an estimate.
Will I pay customs duties or taxes?
Taxes, duties, brokerage fees and import requirements depend on the destination and fulfillment route. Amounts not explicitly included at checkout may remain the customer’s responsibility. Review the Shipping Policy before placing an internationally fulfilled order.
Can I cancel an order?
Use the online Contact form as soon as possible. Eligibility depends on whether production, customization or shipment has started. The order-specific decision follows the Refund and Returns Policy.
Can an intimate product be returned?
Opened or used intimate products generally cannot be returned for preference or change of mind because of hygiene considerations. Defective, damaged, incorrect, unopened and unused items are handled under the published Refund and Returns Policy and applicable non-waivable consumer rights.
What should I do if an order arrives damaged?
Keep the product and all packaging. Use the online Contact form promptly with the order number and a clear description. Support will advise what packaging, product photos or video are needed; do not send intimate personal images or payment-card details.
How should I clean and store a product?
Follow the instructions supplied with the specific model. Use only compatible cleaners and lubricants, rinse as directed, dry completely, and store away from heat, sunlight, sharp objects and reactive materials. Manufacturer instructions take priority over general guidance.
How can I contact support?
Email [email protected], message us on WhatsApp at +44 7882 626019, or use the online Contact form. For an existing purchase, include the order number and the email used at checkout, but never submit complete payment-card information.